Q: What does the web site migration service consist of? Will my site be secure?
A: When your current web hosting provider can no longer fulfill the necessities of your web site, or when you suffer from regular network downtime, or if you have to wait for hours for the customer service staff to reply back to you, it might be smart to change your web hosting provider, i.e. to migrate all the files for your web sites together with your databases from your present provider to your future provider. At Bits Hosting, we know that this can be hard and time–consuming. Because of this, we will perform all that for you for free!Our highly proficient technical team will transfer your site content from your present web hosting provider to us. Our techs have got plenty of experience with web site migration and are able to take care of everything – from a common WordPress blog or Joomla™–driven web site, to a very complex, custom–made web app.
Q: How much time will the website migration process take?
A: There are many variables to think about – the total number of files, the size of the database, the complexity of the website itself and the current workload of our website migration experts, etc. That said, we do our best to carry out all website migrations within a 48–hour time window. Smaller–sized websites are migrated much faster – usually within 24 hours.
Q: My privacy concerns me. What information do you need?
A: We’ll need the login details for your old hosting provider’s Control Panel and the web site’s name (domain name).
Q: You will access delicate info. How can I be sure that you won’t abuse it?
Q: How about downtime? Will my web site be offline?
A: While we migrate your site, it will be available both in your hosting account with us and in your account with your old hosting provider. After the migration is finished, we’ll make certain that everything is functioning properly and that the integrity of your content is not compromised prior to informing you that the migration is done. Then we’ll instruct you how to move the domain over to your web hosting account with us and how to edit the DNS settings.
Q: Will my present hosting provider learn that I am leaving them?
A: No. We will never contact your hosting provider about anything at all. They will not be aware of the website transfer either.
Q: Which hosting platforms do you support?
A: We can migrate your site from any web hosting provider or any Linux–based web hosting platform as long as we can receive access to the Control Panel and there’s FTP access available.The only sites that we cannot migrate are the ones based on closed–source software applications like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.