1 hour ticket response
Timely assistance is our top task and that is why we’ve got a team of competent tech support engineers who are eager to provide a swift response to any question that you could have. Simply submit your helpdesk ticket from the Website Control Panel and we’ll respond back to you within 60 minutes in the worst case scenario. Actually, we work hard and aim for a twenty–minute support ticket response time.
A Top–Quality Client Support Service
Our help desk staff members possess significant experience in the cloud web hosting arena and are skilled enough to deliver a quick solution to your problem. If, however, the issue at hand is not within the competency of a technician, the trouble ticket will be sent to a developer or admin for additional assistance.
A User–Friendly Help Center Section
Integrated into the Website Control Panel is an easy–to–navigate Help Center, which offers various sources of information. You can browse through a regularly updated knowledge base offering web hosting account management articles and site administration articles, watch the educational video tutorials or consult our F.A.Q. database.
