Customer Support Channels
A One–Hour Response Guarantee
All your help requests will be responded to in no more than sixty minutes after the trouble ticket or email is received. If your issue needs further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to inform you that more time will be required for arriving at the optimal solution. If you order the Managed Services package, any of the server management tasks included there will be completed whenever you specify.
An Excellent Customer Care Service
We will be at your disposal 24/7/365 to respond to any inquiries that you may have pertaining to our Website Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server administration procedures, you can have a glance at our Managed Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Every dedicated server comes with our charge–free Website Control Panel, which features an integrated knowledgebase and a group of educational video tutorials. Whenever you require help with the Website Control Panel, just click on the Videos or Help buttons in the upper right corner.