The presence of the customer and technical support that a cloud web hosting company offers will tell you a lot about the services that they supply as well. When you are allowed to use just emails and / or tickets, you have most likely discovered a reseller and not the actual website hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for extra help. If the supplier can provide different ways of communication with fast response time that are available at any moment, they are most likely the top provider, not just a reseller. So you will get timely assistance and top-notch support since they'll have direct access to the servers where your account is. Regardless of the problem - technical or sales, it is always much better to get hold of your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud web hosting
services include 24/7 support plus various means of communication. In case you don't have an account yet, you can easily call us or come on our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up ordering a service which you can't use effectively. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. Unlike the majority of suppliers that you can find today, we respond to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive timely support, in particular when your website is not running efficiently for whatever reason. All our semi-dedicated servers
come with 24/7 customer and technical support, consequently in case something comes up, you can use plenty of methods to contact us - phone line with several local numbers internationally, live chat, emails and tickets. The first two methods are for billing, pre-sales and general matters, so that if you don't have an account yet, for example, you're able to receive extra information regarding our services, or we can assist you with less difficult tech issues. The next two options are for strictly tech issues or everything that's more time-consuming due to the fact that it's easier to follow the dialogue between you and our technical support crew. The warranted max response time for them is just an hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day so as to get assistance like you may need to do when using the services of other providers.