What does ?phone support? mean in the realm of web hosting?
You'll find a lot of cloud web hosting suppliers on the market, however many of them are resellers that have limited resources, particularly when it comes to support. A way to distinguish them is the option to reach the company by phone. The level of support that you will receive through this channel of communication varies based on the provider - a few of them provide you with experienced phone support, while others offer common and customer support only since some issues are more time-consuming and it would be faster and easier to be resolved with a trouble ticket, particularly when the situation has to be escalated. Nonetheless, it is good to know that you could always get in touch with your web hosting supplier since there're plenty of small-scale matters that can be taken care of effortlessly and timely through a phone call, not mentioning that you can get more details regarding the services even before you become a customer.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hours a day, you are able to get in touch with us and speak with one of our customer support representatives to get more information about all of the cloud web hosting
that we provide and make sure that our servers match the system requirements for your sites before buying anything. For your benefit, we have phone numbers on three different continents so that you're able to call the one closer to you - in the U.S.A., the UK or Australia. If you're already a customer, you'll be able to give us a call about general and billing issues, and even about some technical ones. If the problem is strictly technical or it needs longer time to handle, you'll have to use our ticketing system, that will allow both you and our tech support team to track the details provided by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server
plans that we supply. Whether you'd like to find out more about the plans, you have some billing issue or some general issue, you can call us. Though some more complicated problems could need a ticket to give time to our technical support crew to investigate, we'll assist you with countless technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. If you're in a different country, we have an international number where you will be able to get in touch with us.