Should you ever experience a problem with your website and be incapable of rectifying it yourself, ask the web hosting provider’s support staff to assist you to get the site back online. A timely resolution would be the most optimal scenario, but a lot of hosting companies respond within twenty four hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be sorted out without much difficulty, your site may not function correctly or it may not be available whatsoever for a lengthy period of time, so you may lose prospective customers since it’s quite unlikely that anyone will be happy to return to a site that’s inoperative. Having said that, you should make sure not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely fashion. If a web application update doesn’t proceed as planned or if you erase something by accident, for instance, the site must be restored swiftly so as to avoid elongated downtime.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting come with a sixty-minute response guarantee, which suggests that no matter what inquiry or obstacle you may have, we will always be there to help you. In fact, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both sales and technical matters. Our customer service staff members are available 24/7, even on national holidays and weekends, which suggests that you’ll always receive immediate assistance. We understand precisely how valuable time can be, so by the time we reply to your support ticket or email, we’ll have explored the matter and, if we haven’t sorted it out, we will give you more info about what you have to do on your end, when the case necessitates it. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our speedy support service. You’ll obtain a reply to any ticket submitted via the hosting Control Panel or email sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes substantially less time to examine and sort out a problem. We’ll supply you with more info in case the solution involves something that has to be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and given the fact that our support team is available to you 24x7x365, you’ll get timely assistance for any technical, billing or general issue regardless of what time it is.