Live Chat Support
What is Live Chat? What precisely does the service involve?
A live chat is a real-time way of communication between a hosting supplier's support crew and its customers. It's an efficient method to receive some information about the hosting services or get some issue resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of errors any time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you do not have to stay on the chat constantly - you can do another thing while the agent investigates the issue in question. Furthermore, you'll be able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone rates that you'll need to pay if you are calling to another country.
Live Chat Support in Cloud Web Hosting
We provide a live chat support service for all of the cloud web hosting
that we offer and we will help you with almost everything live. If you do not have an account with us yet, we can provide you with more info about the plans to help you to choose the most appropriate package. If you are an active client, we're able to assist you with any general or billing matter and with various common tech problems, for example an e-mail address setup in a desktop e-mail client. When you can't call us for whatever reason or you are in some country where we do not have a local telephone number, the live chat is the best choice to get in touch with us. Certainly, some issues require additional time to investigate and test, therefore you will have to open a ticket to our technicians, but nonetheless, we will save your time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all our semi-dedicated servers
, you will be able to get the replies for any questions you may have or have various troubles dealt with rapidly. The chat service is available every single day, therefore you are able to speak to an agent even on holidays and weekends. In the event that you're not sure which package would be better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you can come on our live chat before purchasing anything. In case you're a present customer, you're able to receive more information about account settings, billing issues along with a variety of common tech troubles you may have, for example when you cannot set up an email account in a client on your personal computer. Our live chat can save you time and effort regardless where you are or when you contact us.