There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. This is the easiest medium of communication for several reasons. If no client care team member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy ‘n’ paste extensive bits of information without worrying about spelling errors, and if a certain problem requires more time to be solved or a number of replies must be exchanged, all the information will be in the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you need to provide information or to follow instructions, you will need to use no less than two separate systems and this number could increase in case you wish to administer a couple of domains. On top of that, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.